1. About Us and Contact
Welcome to WildstemPress. If you have any questions about your order, please contact us using the details below:
Email: wildstempress@gmail.com Postal and Returns Address: 65 Langton Road, TR11 2NJ
2. Product Descriptions and The Handmade Process
Due to the nature of the hand-carved and hand-printing process, every lino print greeting card and art print is unique. While we make every effort to ensure our product photographs are accurate representations, the items you receive may have slight variations in ink coverage, texture, or color compared to the images on our website. These variations are a normal part of the handmade printmaking process and are not considered defects.
3. Dispatch and Delivery
Our standard dispatch time is 2 to 3 working days from the date your order is placed, although we always aim to process and ship your cards and prints within 24 hours. You will receive a confirmation email once your order has been dispatched. We cannot be held responsible for delays caused by the postal service once the items have been handed over.
4. Returns and Cancellations
Under the Consumer Contracts Regulations, you have the right to cancel your order and return standard items within 14 days of receiving your goods.
How to return: To initiate a return, you must notify us via email at wildstempress@gmail.com within 14 days of receiving your order.
Sending items back: Once you have notified us, you have a further 14 days to return the items to our postal address (65 Langton Road, TR11 2NJ). Items must be returned in their original, unused, and resalable condition.
Return Postage Costs: The customer is strictly responsible for paying all return postage costs. We recommend using a trackable shipping service, as we cannot issue refunds for returned items that are lost in transit.
Refunds: Once we receive the returned items and confirm their condition, we will process your refund within 14 days. If you are returning your entire order, we will refund the cost of the items plus our standard original delivery charge. If you opted for an enhanced delivery method, we will only refund up to the cost of our standard delivery. If you are only returning part of an order, the original delivery charge will not be refunded.
5. Custom and Personalized OrdersPlease note that any orders for custom-made or personalized cards and prints are strictly non-refundable and cannot be returned or exchanged unless they arrive damaged or faulty.